Terms and conditions

General

These Terms and Conditions will apply to the purchase of the Service by You (the Customer). We are Surestream Digital Limited, trading as vehicleinformation.uk. Surestream Digital Limited is a company registered in England and Wales under number 09325114 with a registered office at St Stephens House, Arthur Road, Windsor, SL4 1RU

These are the terms on which we sell the Service to you. By subscribing to the Service on the Website, you are agreeing to these Terms and Conditions. If you do not click on the subscribe button, you will not be able to complete your order. You can only purchase the Service from the Website if you are eligible to enter into a contract and are at least 16 years old.

Contact Details

Post: Surestream Digital Limited, St Stephens House, Arthur Road, Windsor, SL4 1RU
Email: support@vehicleinformation.uk
Phone number: 0800 808 5547

Interpretation

Customer means You, an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

Supplier means We, Surestream Digital Limited

Contract means the legally-binding agreement between you and us for the supply of the Services;

Order means the Customer's order for the Service from the Supplier as submitted following the step by step process set out on the Website;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

Services means the Services advertised on the Website

Website means our Website vehicleinformation.uk on which the Services are advertised.

The Service

The full description of the Service is as set out on the Website. All Services which appear on the Website are subject to availability. We can make changes to the Service which are necessary to comply with any applicable law or regulatory guidelines. We may notify you of these changes if we feel it is necessary for your continued use of the Service.

Charges

The Service may be billed either by premium rate reverse billed SMS, Credit and Debit Card, or both, where applicable.

Premium Rate Reverse Billed SMS Billing

Fees and Payment

The charge for the Service will appear on your mobile phone bill.

Fees and charges include VAT at the rate applicable at the time of the Order.

You agree that we can take payment immediately or otherwise before delivery of the Service by charging the mobile phone bill of the number used to subscribe to the Service.

Subscription

The Service is supplied on a subscription basis. After the trial period, you will be billed at the current rate and at the frequency advertised on the Website at time of sign-up. Subscriptions will automatically be renewed upon expiration. If we receive a cancellation request after the renewal date, the subscription will remain active until the expiry date of the current subscription period.

Personal Information and Registration

When registering to use the Website You must use your own personal mobile number. You remain responsible for all actions taken under that mobile number and undertake not to disclose your mobile number and PIN to anyone else and keep them secret.

We may contact you by using this mobile number or other electronic communication methods, including email if you have supplied this to us.

We retain and use all information strictly under the terms of our Privacy Policy (please refer to the separate document available from our Website).

Credit & Debit Card Billing

Fees and Payment

The charge for the Service will appear on your credit or debit card bill.

Fees and charges include VAT at the rate applicable at the time of the Order.

You agree that we can take payment immediately or otherwise before delivery of the Service by charging the credit or debit card used to subscribe to the Service.

Subscription

The Service is supplied on a subscription basis. After the trial period, you will be billed at the current rate and at the frequency advertised on the Website at time of sign-up. Subscriptions will automatically be renewed upon expiration. If we receive a cancellation request after the renewal date, the subscription will remain active until the expiry date of the current subscription period.

Personal Information and Registration

When registering to use the Website you must use your email address to create your username. You remain responsible for all actions taken under that email address and undertake not to disclose your username and password to anyone else and keep them secret.

We may contact you by using this email address or other electronic communication methods if You have supplied this to us.

We retain and use all information strictly under the terms of our Privacy Policy (please refer to the separate document available from our Website).

Cancellation and Refund Policy

For Premium Rate Reverse Billed SMS Customers

As part of the Service you will receive text messages to your mobile phone - you may amend the schedule of these text messages via the Website. You can cancel the Service at any time by texting the word STOP the five-digit shortcode from which you have received the message. Alternatively, you can contact customer Services via our Website live chat, email us at help@surestreamdigital.com, or call us on 0800 808 5547. Our customer services team is available 24/7.

We want you to be happy with the Service that we provide. If, in the first 30 days, you decide that the Service is not what you expected or as advertised, you may contact us for a full refund of any charges incurred.

For credit and debit card paying Customers

As part of the Service you will receive emails to your email address - you may amend the schedule of these emails messages via the Website. You can cancel the Service at any time via the Website by selecting “close my account” on the accounts settings page, contacting customer Services via our Website live chat, emailing us at help@surestreamdigital.com, or calling us on 0800 808 5547. Our customer services team is available 24/7.

We want you to be happy with the Service that we provide. If, in the first 30 days You decide that the Service is not what you expected or as advertised, you may contact us for a full refund of any charges incurred.

If you believe you have been billed in error and wish to apply for a refund of the last payment made, you should contact our customer services team. You may only be entitled to a subscription fee refund if you have not used the service - please note that the charge for the trial period is non-refundable.

When a refund is made your subscription will be cancelled automatically and you will no longer have access to the service. If a chargeback has been raised on a subscription fee, you are no longer entitled to any refund.

The Website

This Website and its owners take a proactive approach to Customer privacy and ensure the necessary steps are taken to protect the privacy of its Customers throughout their visiting experience. This Website complies to all UK national laws and requirements for Customer privacy, as well as adhering to the General Data Protection Regulation (EU Regulation 2016/679). For further information on our Privacy Policy please refer to the separate document available from our Website.

Use of Cookies

This Website uses cookies to improve the Customer experience while visiting the Website. Where applicable this Website uses a cookie control system allowing the Customer on their first visit to the Website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for Websites to obtain explicit consent from Customers before leaving behind or reading files such as cookies on a Customer's computer/device.

Cookies are small files saved to the Customer's computer hard drive that tracks, saves, and stores information about the Customer's interactions and usage of the Website. This allows the Website through its server to provide Customers with a tailored experience within this Website.

Customers are advised that if they wish to deny the use and saving of cookies from this Website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this Website and its external serving vendors.

This Website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to the Customer's computer hard drive in order to track and monitor the Customer's engagement and usage of the Website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information https://policies.google.com/privacy.

Other cookies may be stored to the Customer's computer hard drive by external vendors when this Website uses referral programs, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

External Links

Although this Website only looks to include quality, safe, and relevant external links, Customers are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Website (external links are clickable text / banner / image links to other websites).

The owners of this Website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Customers should therefore note they click on external links at their own risk and this Website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This Website may contain sponsored links and adverts. These will typically be served through our advertising partners who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send Customers to the advertiser's website through a referral program which may use cookies and will track the number of referrals sent from this Website. This may include the use of cookies which may in turn be saved on the Customer's computer hard drive. Customers should therefore note they click on sponsored external links at their own risk and this Website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this Website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Customers are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage Customers wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This Website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Customers are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save their request to share a web page respectively through the Customer's social media platform account.

Shortened Links in Social Media

This Website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses).

Customers are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this Website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this Website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Modification/Deletion

The Supplier reserves the right to delete or modify accounts, which have, according to the site, a behaviour irreconcilable with its principles or with other Customers' interests. Customers are only allowed to use the Website for private use. It is thus strictly forbidden to use the site for professional, advertisement, and promotional or commercial purposes.

Intellectual property

Copyright laws protect all rights to immaterial property of the Supplier such as brands, copyrights, texts, pictures and logos. Customers are not allowed to use these rights either directly or indirectly by copying, reproducing or using part of the site without prior written permission from the Supplier, as this will constitute a breach of the mentioned rights. Actions that violate the Supplier's immaterial rights will be counteracted with an injunction from the tribunal without warning.

Termination and Suspension

We may terminate the Contract or suspend the Service at any time without a written notice of termination or suspension to the other if that other commits a serious breach, or series of breaches resulting in a serious breach, of the Contract. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Liability

Surestream Digital Limited makes all reasonable efforts to ensure that the information supplied as part of the Service is accurate at the time of their creation and/or modification. However, we cannot guarantee the completeness or accuracy of information contained on the Website or other means of electronic delivery, and shall not be responsible for any errors, omissions, or inaccuracies and accepts no liability whatsoever for any loss or damage howsoever arising. We reserve the right to make changes to the Service or alter any content at any time without notice.

Governing law, jurisdiction and regulation

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

Premium rate billing is regulated by the Phone-paid Services Authority - a copy of their Code of Practice is available at psauthority.org.uk.